Maintaining professional confidentiality is of primary importance.
In these conversations people openly express thoughts about themselves, their peers, the company and its customers that they would not normally share. It’s critical that they can say anything without worrying about that thought being passed on to others. That’s why it makes sense for the conversation to occur with an independent person who is external to the organisation and completely trustworthy.
Our policy is to not retain records in any medium of comments made during an Independent Conversation. ‘Not a single word’ is our company motto. It is the foundation and guiding principal of our business.
Consistent with our methodology we debrief with other coaches, but only those who are working in our business at the time.